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Aspire Names Hyland a Leader in Customer Communications Management for Business Automation

Bill Sinn | June 14, 2019

Hyland, a leading content services provider, was named a leader in the Aspire Leaderboard for Business Automation, an interactive online tool that visualizes the customer communications management (CCM) industry, ranking vendors based on their capabilities and vision.

Content Composer, the core of Hyland’s CCM product suite, enables business automation through forms tracking, scheduling and version management. OnBase, the company’s content services platform, and Brainware, an intelligent capture solution, extend the core functionality of Content Composer with case management, business process automation, content extraction and classification capabilities.

“It’s clear that CCM is a strategic focus for Hyland. By positioning Content Composer as part of the wider OnBase content services ecosystem, Hyland continues to broaden its scope, taking advantage of its existing scale, the strength of its technology offering, and its commitment to innovation and customer centricity,” said Kaspar Roos, founder and CEO of Aspire.

Content Composer is also noted as a good fit for operational and business communications in regulated industries like insurance and financial services. The report also recognized Hyland’s corporate culture focused on innovation and customer centricity, as well as a strong partner strategy.

“Customer experience has never been more important. Hyland understands the critical importance of effective, seamless customer communication across industries,” said Ed McQuiston, executive vice president and chief commercial officer at Hyland. “When industry experts like Aspire name Hyland a leader, it shows we’re continuing to offer our customers the best possible solutions from content ingestion through multi-channel content distribution. With Content Composer, we’ve expanded our content services portfolio to include CCM as we continue to enable our customers to achieve their full potential. We love delivering the tools that help them grow their business and provide the highest level of customer engagement.”

For more information about Hyland’s CCM solutions, visit

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