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Auto-Owners Modernizes Core System with Duck Creek Software

Auto-Owners Insurance has selected Duck Creek Technologies’ policy software to replace its four legacy-based systems with one technology platform that supports all lines of business. The Fortune 500 company plans to use Duck Creek Policy to realize new revenue opportunities, increase operational efficiencies and improve communications and interactions between its associates, customers and the independent agency partners writing policies in 26 states.

In addition to managing the entire policy lifecycle from quote to bind to issue, Auto-Owners will also begin utilizing Duck Creek Templates, pre-configured ISO and NCCI product content and forms, to accelerate their implementation. The Templates are available as a complement to Duck Creek’s policy platform.

“To continue our relentless pursuit of excellence and sustain our profitable growth objectives, we need to transform our operations to take advantage of the technology that can better meet the expectations of customers and agents, and enable a more progressive work environment for our associates,” says Fred Hannula, assistant vice president, Auto-Owners Insurance. “We selected Duck Creek because of their proven expertise, successful implementations and future-directed approach to insurance solutions and look forward to realizing the benefits of our system transformation.”

Once implemented, the new policy solution will complement Auto-Owners’ efforts to:

  • Accelerate the deployment of new products and lower costs through a toolset that includes single point of change through configuration, not coding, and product testing functionality.
  • Make it easier to do business with and improve the satisfaction of customers and independent agents by utilizing technology that supports self-service.
  • Improve efficiencies throughout the quoting and binding process by automating and streamlining workflows and centralizing the management of account-related information.

“We’re excited to be working with Auto-Owners to provide a solution that will transform their foundational core system,” says Michael A. Jackowski, CEO of Duck Creek Technologies. “It is truly gratifying to partner with an insurer that is embracing technology that will better serve the needs of agents and customers and continue to support their business growth.” 

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