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Basler Deploys Guidewire Systems for Underwriting, Billing

Basler Versicherung AG Schweiz (Basler), a Swiss insurer and member company of Baloise Group, and Guidewire Software announce the successful implementation of Guidewire PolicyCenter as Basler’s new underwriting and policy administration system and Guidewire BillingCenter to support its commission and billing operations for their property line of business. Basler has also deployed Guidewire Client Data Management and Rating Management.

Basler chose Guidewire software to rationalize and transform its core system technology in response to changing customer and broker demand, with a view to offering more flexible and wider insurance products and services. PolicyCenter and BillingCenter are being rolled out over a multi-year phased project across its non-life business, starting with property, then personal motor, and followed by other lines of business.

“Our choice of PolicyCenter and BillingCenter has been validated, over the course of this 12 month project, in how easy this software is to handle as we have configured it to our particular needs. We are also gratified to see that the first phase of the project was completed on time, in scope, under budget and met our quality specifications,” says Bienz, chief operating officer, Basler.

“PolicyCenter and BillingCenter are now enabling Basler Insurance to:

  • React more responsively to customer need by bringing new and innovative products to market fast and easily;
  • Offer its agent community more comprehensive choice of insurance and related service opportunities;
  • Work towards reduced training time for staff and agents with simpler, more intuitive core systems; and
  • Provide full policy management in French, German, or Italian, according to customer preference.

 “After a brief training, more than 1,000 users of PolicyCenter and BillingCenter are able to sell a new property product for private and commercial customers and to deliver an optimal customer service in sales and administration processes,” says Bienz.

“Basler’s implementation is a significant achievement in the DACH region and in Europe as a whole,” says Keith Stonell, managing director, EMEA, Guidewire Software. “We congratulate Basler, and are impressed by how effectively their IT and business team have worked together to achieve success in the first phase of their business transformation.”

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