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Celestite Goes into Production on One, Inc. Payment Processing Suite

Staff Writer | September 01, 2016

Celestite Holdings and One, Inc., announce that Aggressive Insurance has gone into production on One, Inc.’s ProcessOne to manage its payment processing and daily cash reconciliation; ContactOne to increase policy retention via automated calling and messaging; and PortalOne to provide omni-channel payment and policy access.

Celestite, the parent company of Aggressive Insurance, Continental Insurance, Tejas Seguros, Star Canyon Insurance, Aggressive Motorcycle and Racing, Celestite Re and ISOpay, manages insurance products, reinsurance, consulting, policy issuance and payment systems on behalf of insurance and reinsurance companies, serving both producers and policyholders across the USA and internationally.

“We wanted to offer our insureds a modern customer experience by simplifying the payment process with an improved user interface and enhanced communication options,” says Lauren Moore, COO for Aggressive Insurance. “The combination of One, Inc.’s solutions and our insurance products is a winning one and has helped us to exceed the expectations of our agents and insureds.”

The combined power of ProcessOne, ContactOne and PortalOne has enabled Aggressive Insurance to:

  • Increase customer retention through automated reminders of policy cancellation and expiration notification via voice, text, or email, along with simplifying the payment and reinstatement process;
  • Offer recurring credit card payments to their insureds in a data secure environment;
  • Provide a modern customer payment experience via an intuitive user interface, real-time payment posting, and the ability to access their insurance information through any channel or device
  • Streamline workflow for their staff through automated payment processing and routing; and
  • Greatly reduce the scope of PCI compliance.

“We’re very happy to see Aggressive live and in production on our payment suite,” says Christopher W. Ewing, president and CEO of One, Inc. “Our focus at One, Inc. is on the success of every customer and how we can deliver ROI from day one.”

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