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ITA Pro Magazine May/June 2019

The May/June 2019 issue of ITA PRO magazineis hot off the presses! Printed copies were mailed directly to our membership list, as well as distributed to attendees at last week's IASA conference. The magazine is also available in digital version and on the ITA PRO apps (Apple, Amazon and Google)listed below.

Click here to start reading...

This issue congratulates our 2019 ITA Bridge Award winner -- insurance startup Berkley One. Award recipients Craig Lowenthal, VP, Information Technology and Susan Vella, SVP of the Customer Experience Group, discuss how IT is everyone's responsibility within the Berkley One organization -- claims, underwriting, actuarial  -- EVERYONE. Because the company emphasizes innovation fueled by technology, Berkley One doesn’t need to foster collaboration between IT and the business — it's already part of their DNA. Read more here; "IT is Everyone's Responsibility."

Additionally, you'll find these thought-provoking articles in this issue of ITA PRO:

  • "Putting New Life into the Customer Experience": This story focuses on National Life Group, a midsize life and annuity company based in Montpelier, Vt. that has experienced tremendous growth over the last 10 years. In order to keep pace with that growth, NLG decided to change its business processes as well. One key area of transformation? Customer Service. NLG wanted to make the customer interaction as smooth as possible to ensure that their customers — both policyholders and agents — were delighted with National Life.
  • "Mutual Benefit Group Takes Claims to the Cloud": Insurance CIOs are being pressured daily to deliver dynamic and robust digital capabilities, which has prompted many of them to move their applications to the cloud as a faster alternative to on-premises deployments. It's one of the reasons Mutual Benefit Group, a regional property and casualty carrier based in Huntingdon, Pa., is transitioning its claims operation from a traditional on-premises framework to a software-as-a-service model.
  • "Insurtech and Commercial Lines Distribution: Enabling New Models and Approaches": The insurtech movement has made significant inroads into the property/casualty commercial lines distribution space in the past several years. What’s interesting is not just that there are more and more insurtech startups focusing in this area, but that they have become a real catalyst for change and a force to be reckoned with.
  • and there's much, much more!

 

We hope you enjoy this issue and welcome any comments or questions you may have.

Thanks for reading!

Bill Sinn
Editor-in-Chief

 


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ELECTRONIC CHAT

The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.

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