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Illinois Mutual Selects EXL’s LifePRO Platform

EXL and Illinois Mutual Life Insurance Company announce a strategic relationship to implement EXL’s LifePRO platform for digital customer acquisition, policy administration, and analytics.

The agreement encompasses the LifePRO Digital Suite for electronic quoting and application,  which includes rules-engine-based automated and accelerated underwriting, workflow, and document generation for all worksite, disability income, life insurance and annuity products. The relationship also includes the implementation of LifePRO for administration and analytics across new business, policy administration, claims, and agent support. Illinois Mutual will migrate all existing business to LifePRO as part of a technology consolidation strategy.

 “Illinois Mutual is preparing for a future as a digital insurer, and needed a partner and solution to help achieve four primary goals: to enable the delivery of innovative new products to market more quickly, enable straight through processing and automated underwriting, improve our business operations through streamlining and automating processes, and enhancing the service we provide to our clients and agents,” says Katie McCord-Jenkins, president and chairperson of Illinois Mutual. Our partnership with EXL positions us to meet all of those goals.”

"The breadth of product coverage provided by EXL LifePRO combined with web services-based new business functionality of the EXL LifePRO Digital Suite enables solid backend processing combined with a modern, streamlined and real-time user experience," says Jeffrey Wann, vice president of IT for the insurer.

“This new strategic relationship further demonstrates the strength of our platform transformation strategy and positions LifePRO as an end-to-end digital solution,” says Keith Johnson, senior vice president and head of EXL’s Life and Annuity business. “Combined with LifePRO’s market leading position to support a broad range of life, health, disability and annuity products, the omnichannel straight-through processing capabilities of our solution will lead carriers into a new generation of insurance.”


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