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Karen Pauli Joins SMA as Principal

Karen Pauli has joined Strategy Meets Action as a principal. Pauli will support the expansion of SMA's advisory business and provide advice, guidance, and thought leadership to insurers and solution providers.

With her experience in digital transformation, underwriting, claims, and business intelligence, Pauli has a sense of the impact and opportunities resulting from the emerging new requirements of the digital connected world, changing customer experience, and emerging technologies. Pauli will help SMA customers of all sizes understand the vast changes taking place inside and outside the industry in order to help them move toward the Next-Gen Insurer Model.

"We are delighted that Karen has decided to join SMA, and we are convinced that she will contribute significantly and bring tremendous value to our customers. Based on her wealth of experience as a leading industry analyst, we are eager to tap her into knowledge in the best interest of our clients and the industry as a whole," says Deb Smallwood, SMA founder.

"I am thrilled that Deb and the colleagues at SMA have offered me the opportunity to apply my vast industry experience gathered over my years of working in the industry. I am excited be able to use this experience to assist SMA's clients and the broader insurance space in such a fascinating time in insurance. I look forward to working with the SMA team on expanding its footprint in the insurance industry," says Pauli.

Pauli joined SMA from CEB TowerGroup, where she led the P&C insurance advisory practice for over 10 years. Prior to her position at CEB TowerGroup, Pauli held various roles in underwriting and claims at various insurers. 


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