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Majesco Announces Digital Engagement and Microservices Platform as a Service

Majesco announces a new micro-services based solution set that enables the next era of customer engagement and supports a new generation of business models and products. The solution is Majesco Digital1st and will complement the Majesco core software suite and integrate with other core software to accelerate the value of core software solutions.

The Majesco Digital1st Insurance portfolio provides solutions to help the insurance industry shift more rapidly to the digital age. By leveraging insurer investment in their modern core systems, Majesco Digital1st Engagement solutions is designed to enhance insurers’ power to:

  • create superior customer experiences
  • innovate products and services
  • embrace an on demand world
  • leverage a vast ecosystem
  • capture market opportunities
  • compete in the digital age
  • change the industry

The insurance industry is in the midst of profound change fueled by trends that are converging and creating leaps in innovation and disruption, shifting traditional business models driven to align to a new digital age. To enable their customers and the industry in this shift, Majesco recognized the need for a new generation of solutions that would help insurers begin the shift with their existing business as well as prepare for their business of the future. 

“ Our new Digital1st portfolio will enable insurers to design custom journeys that cut through traditional insurance silos (systems and lines of business) to create an end-to-end highly personalized, engaging customer experience for their needs, on their terms.” says Manish Shah, EVP of products at Majesco. “This new portfolio of digital solutions will offer cloud-based, real-time, insurance specific capabilities that enhance the customer experience and micro-services based platform that together will help insurers adapt and innovate in a rapidly changing competitive landscape.”

The new portfolio of solutions is different from Majesco’s existing portfolio of solutions, though the engagement solutions can be used and integrated with our current P&C and L&A and Group core systems portfolio. The new Majesco Digital1st Insurance solutions include:

  • Majesco Digital1st Engagement – Portfolio of integrated solutions for enhancing customer experience.
  • Majesco Digital1st Platform – Industry’s first micro-services platform bundled with rich insurance content across P&C and L&A business segments that will enable a new generation of business models and products that require on-demand capabilities, high volume of transactions and extensive use of new real-time data sources that traditional core systems cannot effectively support.

“Nearly every insurer is embarked on several digital journeys to engage more effectively and directly with their policyholders, distribution partners, and broader ecosystem. Majesco Digital1st Insurance is a portfolio of solutions designed to enable those journeys. It includes an innovative microservices platform to support products and business models in an on-demand world,” says Donald Light, director in Celent’s North America Property/Casualty Practice.

The new solutions will be beta-tested and begin implementation by a number of existing and new Majesco customers, over the next few months.

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