Majesco TL
Follow Us
ITA MEMBERSHIP

INSURANCE TECHNOLOGY NEWS

INSURANCE TECHNOLOGY NEWS

Meet Your Customers’ New Expectations

Bill Sinn | April 02, 2019

In today's fast paced digitally enabled world its important to take the time to listen to your customer.  Listen to what they care about, what are their needs, what are their expectations and how they want to be engaged with.  You must know your customer and personalize the engagement.  If not, you could lose them to someone who does.  

Customer focus is always a win-win.   Majesco’s latest report, Building a Business Model for the Insurance Customer of the Future, provides insights on customer behavior changes and expectations based on generational group. It explores customers’ interest in innovations and competitors with new insurance products and business models, and it takes a deeper dive into customers’ use and perceptions of insurance distribution channels. These findings make a direct connection between customer-driven model changes and long-term payoff.

The survey results clearly show there should no longer be a debate about whether or not these new products, business models and expanding channels are desired by a new generation of customers.  Even more directly, it shows that they are desired by a growing number of existing customers.  To meet these expectations and be a leader in today’s competitive landscape, you must step-up the evolution of your business models to create new, innovative products and services, and offer channel options and personalized customer engagement – all enabled by modern digital platforms.  

So are you ready to listen?  

If so, we are ready to help you. Learn how Majesco is at the forefront of customer listenting and how the Majesco L&A and Group Core Suite and Majesco Digital1stInsuranceTM platforms can power your customer and growth strategies, enabling you to create innovative products and services to meet the demands and expectations of your customers for individual, group and voluntary benefits on a single platform.
 


Featured articles

Majesco MR

MT 160x600

ELECTRONIC CHAT

The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.

ITA LIVE 2019

The tide is up! It's time to register for ITA LIVE 2019, our annual educational and networking conference! Our theme is "The InsurTech Revolution: Cutting Through the Hype." and we'll be bringing in a torrent of industry thought leaders, amazing insight and wonderful perspectives on the world of insurtech and its impact on the insurance landscape.

ITA LIVE 2019 will present real-life examples of true startup technologies that are helping insurers gain real advantage -- and a competitive edge -- in the marketplace. We’ll highlight the more successful InsurTech partnerships, while offering case studies that demonstrate exciting innovation and cutting-edge techniques impacting all aspects of the insurance ecosystem.

Ride the wave to LIVE 2019. Sign up today! We look forward to seeing you in May, 2019!

BLOGS AND COLUMNS

only online

Only Online Archive

ITA Pro Buyers' Guide

Vendor Views

Partner News