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North Star Converts to OnBase by Hyland

North Star Mutual Insurance selected OnBase by Hyland to support its digital enterprise strategy. The mutual insurer, which partners with nearly 1,300 independent agencies, will convert from its current document management system due to the features and potential of OnBase.

Phase one of North Star Mutual’s OnBase implementation will commence with the conversion of existing underwriting and claims image data structures and workflow processes. Already a paperless organization, North Star will enhance data collection from documents using OnBase Advanced Capture. Once converted, these enhancements will allow for automated routing and other process improvements, helping the insurer achieve greater efficiency.

“Our prior document management solution focused primarily on storing and retrieving documents but failed to deliver advanced processing, valuable reporting or analytics capabilities,” says Jon Brower, senior vice president of information technology at North Star Mutual Insurance. “OnBase will help us achieve our automation and growth strategies by granting greater insight and visibility into our data and processes, allowing us to work more efficiently.”

After completing the first phase, North Star Mutual plans to expand OnBase throughout the enterprise, focusing phase two on automating additional processes within its underwriting and claims departments and accelerating back office operations in accounts payable, expense tracking and possibly human resources.

“North Star Mutual is transitioning from simply archiving documents to now activating them; turning information into insights,” says Cara McFarlane, global insurance marketing portfolio manager at Hyland. “OnBase will support the business needs of today with strategic technology that will help to continue their digital transformation trajectory into the future.”


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