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FEATURED ARTICLES

The September/October 2019 issue of ITA PRO magazine is now available in digital format here:

The September/October issue of ITA PRO Magazine is now available!

 

The September/October 2019 issue of ITA PRO magazine is now available in digital format here:

Click here to start reading.

In this issue’s cover story, learn how customer demand made Grinnell Mutual re-examine its outdated legacy IT systems – and how a complete makeover was made possible through its project partners at Guidewire. The result is a system that is getting rave reviews for its transparency and ease of use.

How is the insurance industry doing in the digital world compared with big tech players like Google, Amazon, and Apple? In a word, according to a recent report by Gartner, “meh.” Among the 54 brands operating in the auto, life, and property-casualty sectors, insurers were seriously lagging on basic digital customer service elements, with a serious disconnect between the functionality of desktop and mobile devices.

In the new age of insurtech, how can traditional insurance companies leverage analytics to save money and improve customer engagement? Rob Clark, founder and CEO of Cloverleaf Analytics, describes how integrating analytics data from multiple diverse sources – from multiple insurers’ claims databases to data culled from fitness devices – can add to the value of an insurer’s internal data sources.

Also in this issue, enjoy our regular columns and departments including Big Fix, Game Changers, and IT Viewpoint.


Featured articles

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ELECTRONIC CHAT

The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.

  • Electronic Chat with Ron Glozman

    Laura Mazzuca Toops

    Ron Glozman is the founder of Chisel, an AI solution for the global insurance industry which uses natural language processing and named entity... READ MORE

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