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Liberty Mutual Collaborates with EIS, Amazon Web Services on Cloud-Based Solution

Liberty Mutual Insurance leverages the latest cloud technologies and agile development methods to quickly bring to life a strategic state-of-the-art single business platform, providing a host of advantages to the insurer’s group benefits and individual life and annuity operations.

“To best meet customer expectations and reach our goal, we knew we needed a technology platform that allowed for quick, iterative development, mirroring our agile business approach.”

“Technology is rapidly transforming all of Liberty Mutual’s businesses,” says John Heveran, senior vice president, Liberty Mutual Insurance and CIO of Commercial Insurance. “This was an opportunity to collaborate with some of the industry leaders in technology, along with our business partners, to bring a winning set of capabilities to market rapidly and effectively.”

Liberty Mutual’s strategic approach to technology is designed to meet the needs of the company’s business units by drawing on the latest standards, buying promising solutions, tailoring them to gain differentiation, and optimizing those solutions for speed and flexibility in order to consistently deliver best-in-class solutions.

“We set an aggressive goal to bring new products to market in just nine months,” says Rebecca Schechter, executive vice president of commercial insurance and president of Liberty Mutual Benefits. “To best meet customer expectations and reach our goal, we knew we needed a technology platform that allowed for quick, iterative development, mirroring our agile business approach.”

Liberty Mutual leveraged EIS Group’s EIS Core Insurance Suite to meet the needs of Liberty Mutual’s benefits business unit to speed time to market, increase security, provide access from a range of devices, and offer bilingual capabilities. The new single cloud-based platform, Serview, will replace a number of stand-alone systems to simplify data movement and consistency and to provide geographic and product scalability and cost efficiency.

“EIS Group is pleased to be a strategic technology partner for Liberty Mutual, and we’re proud to continue our track record of rapid software implementations,” says Alec Miloslavsky, chairman and CEO, EIS Group. “The unprecedented speed of this new solution’s deployment is a clear testament to the importance of partnership, the value of Liberty Mutual’s forward-looking strategic approach to IT, and the advanced architecture and functionality of the EIS Suite.”

In addition to the core software platform, Liberty also chose Amazon Web Services (AWS) as a critical environment to speed implementation and innovation. AWS provides advantages as a result of its cloud technology, which Liberty has been able to extend beyond the core insurance operations allowing for complementary innovations.

“Liberty Mutual recognized how cloud technology could increase their speed and agility, and offer more visibility into their operations, all while leveraging world-class security practices,” said Frank Fallon, vice president of financial services, Amazon Web Services, Inc. “We are pleased to have collaborated with the Liberty Mutual and EIS teams to make that vision a reality, as Liberty Mutual is taking an innovative approach to its use of cloud technology to better support its business goals.” 

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