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Pennsylvania Insurance Plan Selects OneShield’s Claims System

OneShield Software and Pennsylvania Financial Responsibility Assigned Claims Plan (PFRACP) have released OneShield Market Solutions' cloud-based claim administration system into production within eight months. The automated claims solution allows PFRACP to deliver greater efficiencies along with enhanced operational benefits, increased bandwidth, and claims processing automation, all while enhancing cost containment.

"We are pleased that, with close collaboration, PFRACP was able to get into production as quickly as they did on our as-a-service platform," says William Kuebler, CEO of OneShield Market Solutions. "Our cloud-based solution and agile deployment techniques allow TPAs such as PFRACP to implement a comprehensive claims management platform in a short time, by industry standards, while significantly lowering their costs."

With the objective of automating time-consuming and costly manual processes in the handling of claims, PFRACP's executive team chose OneShield Market Solutions' module for Third-Party Administrators (TPAs) after a six-month search to replace its outdated legacy claim administration system.

"Our goal was to implement a system with limited interruption to current daily productivity and enable us to handle a larger case load without the need to add staff," says PFRACP's claim manager, Rob Carver. "The OneShield team understood our unique claims requirements and significantly streamlined our processing."

OneShield's claim administration application for TPAs is a cost-effective, secure, and highly configurable claims offering supporting multiple accounts and lines of business with automated workflows and rules, designed specifically to meet the unique needs of TPAs.

The flexible and scalable nature of the cloud solution allowed OneShield and PFRACP to rapidly convert and import over 70,000 claim files from almost two decades of activity, as well as millions of file notes and journal entries.

OneShield's cloud application also makes it easier for PFRACP to easily share electronic files and documents with third parties using a secure web portal; previously, a time-consuming and expensive manual process that involved physically copying and shipping files to legal counsel and other parties.

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