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Zurich Selects Guidewire ClaimCenter Solution

Zurich Insurance Company Ltd., Switzerland has selected Guidewire ClaimCenter as its new platform for all lines of business. Implementation is supported by Guidewire PartnerConnect member EY in close collaboration with Guidewire.

As part of a strategic initiative to provide customer service suited to meet current and future needs, Zurich Switzerland wanted a modern system that could enable multi-channel customer interaction, along with improved workflow and related efficiency benefits. It saw in Guidewire ClaimCenter a mature and proven system that would readily integrate with existing systems and support customer interaction across multiple platforms.

ClaimCenter will enable Zurich Switzerland to:

  • Strengthen customer engagement;
  • Provide a modern system, supporting customers on an omni-channel basis, including a range of self-service offerings;
  • Increase speed of interaction with customers; and,
  • Implement a claims system for all lines of business, bringing improved effectiveness and efficiencies.

“We are confident that Guidewire ClaimCenter is the right platform to support us in delivering next generation claims handling service to our customers,” says Max Schönholzer, chief claims officer, Zurich Switzerland. “While increasing customer engagement, it will also empower our staff to be effective in their roles.”

“ClaimCenter, as a state-of-the-art system, provides us with improved workflow and efficiency benefits and allows us to re-think and improve our service approaches,” adds Christoph Borgmann, chief operating officer, Zurich Switzerland. “Upgradeable, it will help us transform our business and ensure we stay up-to-date with evolving technology trends.”

“At EY we are extremely proud to have been chosen as Zurich's trusted implementation partner. With the selection of Guidewire, Zurich will continue to lead the way through a technology-enabled end-to-end transformation, providing a competitive advantage in a fast-moving general insurance market,” says Achim Bauer, EY’s global client service partner for Zurich Insurance Group.

“Guidewire is very pleased to have been selected by Zurich Switzerland to be its claims system partner,” said Keith Stonell, managing director, Guidewire EMEA. “We are proud of the successes we have helped other Zurich entities achieve and are very much looking forward to working with the Swiss team to further enhance the quality of service for their customers.”

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