VIEWPOINTS/Hylelites
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Another Cycle for Insurance and Technology
Robert Regis Hyle | August 29, 2017
Insurance has gone through several business and technology cycles in the last two decades and with the infusion of not just insurtech tools but with...
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An Inside Look at Next Week’s IASA Conference
Robert Regis Hyle | May 30, 2017
As many insurance technology professionals prepare to travel to Orlando for next week’s IASA annual conference they will be happy to know the program...
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Fulfilling the Insurance Promise—and the ITA Promise as Well
Robert Regis Hyle | March 27, 2017
The insurance promise basically amounts to when a policyholder presents a legitimate claim to their insurer, the insurer pays the claimant...
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Insurtech: Word of the Year
Robert Regis Hyle | November 29, 2016
This is the time of the year when we discuss an important topic, at least for people who write for a living, and that is the Word of the Year...
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The Ultimate Disruption: Trump Wins
Robert Regis Hyle | November 09, 2016
It’s a new day, America. I just wish I knew what that meant...
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Sometimes, All that Glitters Is Gold
Robert Regis Hyle | October 11, 2016
Here are six words you rarely hear when an insurance carrier CIO sits down with his boss, the CEO, and discusses the proposed budget for next year: “...
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Nothing Will Ever Be the Same in Insurance
Robert Regis Hyle | August 22, 2016
Doing things new and striving to be different are staples of American business. No one ever proclaims their new company will offer some of the “same...
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A Tale of Autonomous Vehicles and a Deer
Robert Regis Hyle | July 19, 2016
Autonomous vehicles had a temporary setback when a Tesla Model S crashed and killed the lone passenger in the car...
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San Antonio the Place to be for IASA
Robert Regis Hyle | June 07, 2016
The place to be, beginning Sunday, will be San Antonio, Texas where, for four days, the insurance world will congregate to educate, be educated, and...
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ITA LIVE Will Be Illuminating for CIOs
Robert Regis Hyle | April 19, 2016
Pardon me for bragging a bit, but this is one of the most important weeks of the year for the Insurance Technology Association...
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Get Your Feet Back on the Ground
Robert Regis Hyle | March 29, 2016
While I remain curious about the effectiveness of package delivery via drones, there is no argument about how valuable unmanned aerial vehicles (UAV...
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Will Google Compare Be Viewed as a Successful Failure?
Robert Regis Hyle | February 24, 2016
Failure is not always a bad thing. There are many reasons why projects and initiatives don’t succeed and they can’t always be blamed on a lousy...
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ITA Bridge Award Deadline Nears
Robert Regis Hyle | February 09, 2016
There are a number of continuing themes discussed in the pages of ITA Pro magazine and on our website, but none reaches the level of importance as the...
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Technology and Your Grandfather’s Insurance Company
Robert Regis Hyle | January 12, 2016
Everybody has a wish list and it seems that atop the lists for insurance carriers still operating with legacy systems is the desire to do away with...
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Why Not? Is the New Motto for Insurance Distribution
Robert Regis Hyle | November 24, 2015
New technology has yet to cause complete disruption in the insurance industry, but there certainly has been more than a minor disturbance in the way...
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The Federal Government and Security Standards Meet at a Dangerous Time
Robert Regis Hyle | October 12, 2015
Like a ticking clock—channel the old Jack Bauer thriller 24—our enemies, some known the majority unknown, are looking at ways to attack us...
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Machine Learning and Insurance: Don’t Run and Hide
Robert Regis Hyle | August 11, 2015
Celent’s latest report on (pick your favorite term) artificial intelligence, machine learning, or cognitive computing, is a reminder that fantasy-land...
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Beyond Our Wildest Dreams: Insurance IT in 2020
Robert Regis Hyle | July 14, 2015
There is always time to look back and re-examine the failures (and the occasional success stories) that have taken place, but looking forward and...
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Yet Another Reminder that Security Begins with You
Robert Regis Hyle | June 23, 2015
Baseball has a long history of chicanery, but nothing like the news from last week that the FBI is investigating the breach of the database of the...
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The Drumbeat for Insurance IT Reaches a Crescendo at IASA
Robert Regis Hyle | June 16, 2015
A complaint heard too often is technology has dehumanized us. People stare at their phones or tablets and put aside any personal communication...
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Data Leads to Safer Driving, Not Just Lower Premiums
Robert Regis Hyle | June 05, 2015
The value of all the data collected today by insurers is not limited to what carriers can learn about their customers; it also will enable insurers to...
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The Promise of Insurance Fulfilled 25 Years Ago
Robert Regis Hyle | May 26, 2015
For me, the promise of insurance was fulfilled 25 years ago. On June 2, 1990 a violent storm ripped through southeast Indiana and destroyed my two-...
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The Smart Play When Implementing Software Platforms
Robert Regis Hyle | May 05, 2015
The fear of failure is often greater than the excitement of success. Insurance IT leaders focus so much on the negatives that they forget the positive...
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The Right Insurance Technology Solution Includes the Right Systems Integrator
Robert Regis Hyle | April 28, 2015
It is exciting to talk about the possibilities the future has in store for us with the many advancements in technology we’ve seen in the last few...
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You’ve Been Hacked: Few Surprises in Cybersecurity Study
Robert Regis Hyle | April 21, 2015
When Janeen Blanton asked the audience at a session of ITA LIVE last week to guess the number of insurance carriers where Salient Commercial Solutions...
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Preparing for War with Technology Companies
Robert Regis Hyle | April 14, 2015
“Technology is at war with the insurance industry, but insurance doesn’t know it yet...
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Insurers Embrace Changing Relationship between Business and IT
Robert Regis Hyle | April 07, 2015
A couple of months ago, when the ITA launched its first Bridge Award, I was curious about the response we’d get...
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Targeting the Mobile Customer in Insurance
Robert Regis Hyle | March 31, 2015
The fact that more people use mobile devices to connect to the Internet shouldn’t surprise anyone, but if you sit back for a minute and contemplate...
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Call It What You Want, Just Be Sure Governance Is in Place
Robert Regis Hyle | March 24, 2015
Data governance is as important and complicated a process for insurance carriers as anything they deal with...
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ITA Unveils New, Improved Online Buyers’ Guide
Robert Regis Hyle | March 17, 2015
From the beginning, the relationship between insurance carriers and software solution providers has been a focus of attention for the Insurance...
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Data is the Currency for Insurance Carriers
Robert Regis Hyle | March 10, 2015
Companies are generally valued by the amount of sales they make, or in the case of insurance carriers, the amount of premium dollars generated...
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Cyber Security Gains More Regulatory Attention
Robert Regis Hyle | March 02, 2015
There are two words that throw the fear of god into the face of any insurance carrier: regulatory compliance...
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It’s Time to Bury the Phrase ‘Close Followers’
Robert Regis Hyle | February 17, 2015
What’s new? We all ask that question, probably several times a day, unless you’re totally self-absorbed with a complete lack of interest in what is...
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Has Your Company Bridged the Gap?
Robert Regis Hyle | February 09, 2015
I’d like to ask you to put your hands—and your minds—together and show some love for the IT leaders you work with and their business side counterparts...
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How Far Away Are We from Autonomous Cars?
Robert Regis Hyle | February 03, 2015
The insurance industry is justifiably excited and nervous about Google dipping its toe into the cool water of the insurance industry...
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Looking for a Good Night’s Rest
Robert Regis Hyle | January 26, 2015
A favorite question of journalists—and I admit to using it myself at times—is what keeps people up at night. In our case, the question is normally...
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Earning the Respect of the CEO
Robert Regis Hyle | January 19, 2015
When ITA LIVE takes place in April, what promises to be one of the more interesting sessions will focus on the relationship between CIOs and their...
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A Day of Reckoning Approaches for Insurers
Robert Regis Hyle | January 13, 2015
The day many insurers were looking to with trepidation while consumers were waiting for with some measure of glee appears to be drawing nigh...
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The ITA in 2015: Bigger and Busier
Robert Regis Hyle | January 05, 2015
The first week of every New Year is a time for hope. Plans have been put in place and unless there were some extremely challenging deadlines attached...
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Competition Level to Step Up in 2015
Robert Regis Hyle | December 16, 2014
The folks at Majesco have been busy lately. There’s been a bevy of announcements coming from the technology solution provider since early fall when...
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Next Gen Insurance IT Workers
Robert Regis Hyle | December 05, 2014
There are dozens of issues that keep insurers tossing and turning all night. We’ve learned over the years that no two insurance carriers are alike, so...
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Some Insurers Need an Extreme Makeover
Robert Regis Hyle | December 02, 2014
Now that we’ve all been thankful for what we have, it’s time to focus on what we don’t have and for many insurance carriers that is modern core...
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Giving Thanks for Insurance Technology
Robert Regis Hyle | November 25, 2014
This traditionally is a week of reflection amidst the hustle and bustle of getting home for the holidays or preparing a feast for a bunch of relatives...
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Modern Anti-fraud Technology Remains Lower Priority
Robert Regis Hyle | November 18, 2014
In case you didn’t realize it, this is International Fraud Awareness Week, so it seems like a good time to point out that estimates of fraud are no...
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Cyber Attacks Coming to a Business Near You
Robert Regis Hyle | November 11, 2014
As the holiday season closes in on us, it’s the time of the year when we break out our credit cards and say a little prayer that the websites we shop...
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When Developing Technology, Failure’s Not an Awful Result
Robert Regis Hyle | November 04, 2014
Those attending Guidewire Connections were once again reminded—if they could stop laughing for a few seconds—that mistakes are never something we...
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Once Upon a Time, Implementation Stories Were Truly Spooky
Robert Regis Hyle | October 28, 2014
Halloween is a night for scaring people, too. There will be plenty of zombies and vampires walking through the neighborhoods this week, but there...
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A 180-degree View of the Customer
Robert Regis Hyle | October 20, 2014
I believe in the agency system because I still like to talk with people who give me their full name and reside in the community where I live...
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Identify Managers Before You Begin Any Project
Robert Regis Hyle | October 14, 2014
It took a while for companies to figure out that just because technology was involved in improving the way they do business, new software or upgrades...
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Insurers Reminded to Look to Their Own Future
Robert Regis Hyle | October 07, 2014
At the MajescoMastek customer conference in Chicago last week, an insurance CIO made an interesting point that all of us should consider as we compete...
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Inspiration Comes from Many Windows
Robert Regis Hyle | September 29, 2014
Last weekend I had the opportunity to view a masterpiece up close, Grant Wood’s American Gothic, possibly the most well-known American piece of art...
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Solution Providers Abandoned the IKEA Approach
Robert Regis Hyle | September 23, 2014
Have you shopped much at IKEA? The prices are great and the furniture looks good in a practical sort of way. The bigger challenge, at least for guys...
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Innovation is More than a Catchy Topic
Robert Regis Hyle | September 16, 2014
Innovation should be on the minds of nearly everyone these days. It certainly was on the minds of the 100 or so who took part in the SMA Summit on...
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Just When You Thought it Was Safe . . .
Robert Regis Hyle | September 08, 2014
When my mother died, my siblings assigned me the task of sorting through thousands of old photographs and distributing anything of real sentimental...
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Insurers Can’t Afford to Try, Try Again
Robert Regis Hyle | September 02, 2014
IT seems to be growing, according to Grieve, yet many of the traditional tasks performed internally are now being shipped out to others—including...
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Go Digital (as Long as the Fries are Hot)
Robert Regis Hyle | August 26, 2014
Are you still wondering if digital capabilities are worth the effort for your company? If so, consider that fast-food chain McDonald’s recently...
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Means, Motivation and Money Will Keep Carriers Ahead of the Pack
Robert Regis Hyle | August 19, 2014
One of the things I looked forward to when we began the ITA Pro magazine and website was to keep asking one simple question: What is going to be...
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Standards Turn Foes into Friends
Robert Regis Hyle | August 12, 2014
It’s always enlightening to speak with independent insurance agents—and even carriers—about the issues that matter the most to them in their...
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Smaller Insurers Often Threatened by Technology Changes
Robert Regis Hyle | August 04, 2014
Carriers wisely worry about process management, but not nearly enough attention is paid to the fundamental changes in culture that come with true...
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The Disruptors Among Us: Start with Mobility
Robert Regis Hyle | July 28, 2014
If you’re a member of the ITA’s LinkedIn Group, you may have noticed a post that asks for opinions on what will be the greatest disruptor in the...
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Where There’s Smoke, There’s Venture Capital
Robert Regis Hyle | July 21, 2014
If we needed any more reason to believe cybersecurity is top of mind for American insurance carriers, we have this: According to CNN: Venture capital...
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The Real Problem With Data Governance
Robert Regis Hyle | July 14, 2014
I believe the problem insurance carriers have with data governance is simple: It’s the title. Governance brings with it a set of baggage that scares...
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What’s on Your List?
Robert Regis Hyle | July 07, 2014
Now that we’ve reached the second half of 2014, it’s time to begin thinking about 2015. The budget season is still a few months out, but it’s...
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Filling the Gaps Between Dreams and Reality
Robert Regis Hyle | June 30, 2014
I guess the biggest difference in who I am as a journalist and what I cover as a journalist is the skepticism that some of the things I hear—or even...
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Don’t Look Now, but Process Changes are Coming
Robert Regis Hyle | June 23, 2014
Is there anything that draws leery looks from the staff than the announcement that the company is going to re-examine the processes being used to...
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The Responsibility to Fail
Robert Regis Hyle | June 12, 2014
How often in life have you asked yourself, “Where did I go wrong?” It’s an important question for those who like to get things right, but none of us...
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The Right Way of Dealing with Customers
Robert Regis Hyle | June 09, 2014
The customer is always right. Except, of course, when they’re not and then we have all sorts of issues. Back in a previous lifetime, I was editor/...
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Data Is Never Beyond Reproach
Robert Regis Hyle | June 03, 2014
One impulse with technology is to assume it somehow makes everything we do work better, but as you can see with Bryant Tow’s blog published this week...
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Better Driving Habits at the Core of UBI
Robert Regis Hyle | May 19, 2014
There’s a great deal to be excited about in the insurance industry thanks to the advances technology has provided. Insurers are finally able to dig...
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Bringing Science to Data and Analytics
Robert Regis Hyle | May 12, 2014
There seems little doubt that Murli Buluswar has the most interesting title in the insurance field today. The Chief Science Officer for AIG spoke at...
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Handshakes and Business Cards: It’s Time for Conference Season
Robert Regis Hyle | May 02, 2014
We’re off to Orlando once again for the 11th annual ACORD LOMA Forum and, as usual, expectations are high as the insurance technology field enters a...
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‘Any’ is the Key Word in Mobile Technology
Robert Regis Hyle | April 28, 2014
The three “any’s” are ruling the mobile world these days: any time, any place, and any way you want to communicate or do business. These three aspects...
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Data Catching Up With Core Systems Conversation
Robert Regis Hyle | April 21, 2014
For years, the main discussion point surrounding insurance technology involved core systems. It still remains at the top of the list, but inching its...
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Telematics and the Remote Worker
Robert Regis Hyle | April 14, 2014
Until last September, I spent 15 years driving approximately 25 miles to work in the morning and another 25 home each night. There are plenty of...
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Contrasting Views on Culture vs. Strategy Debate
Robert Regis Hyle | April 08, 2014
So how important is the culture surrounding a company, particularly one that is on the wrong end of the mergers and acquisitions chain? I recently...
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The Right Concoction of Science and Data
Robert Regis Hyle | March 31, 2014
It hasn’t been too long ago that a number of people were discussing the issue of CIOs having a seat at the table. With the size of today’s IT staffs...
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Outsiders Provide Next Challenge for Insurers
Robert Regis Hyle | March 24, 2014
One of our goals when we launched the ITA Pro magazine and website was to look beyond what was happening today and spend some time examining the goals...
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Analytics, Basketball, and the Perfect NCAA Bracket
Robert Regis Hyle | March 17, 2014
Analytics assists people on a daily basis to learn more about their business, customers, and pretty much anything that is going on in the world...
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Three Dots for Insurers to Connect
Robert Regis Hyle | March 10, 2014
There’s no doubt insurance is unlike any other business that operates in our universe, but as we’ve learned, that doesn’t mean there aren’t certain...
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It’s a New Dawn for the ITA
Robert Regis Hyle | February 10, 2014
I’ve been fortunate in my career to be involved with two start-up magazines. It’s been nearly 15 years since I had the first opportunity and all I can...
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INSURANCE IT NEWS
- Crawford Technologies Announces Second Annual Customer Communications Virtual Summit
- Zywave Acquires Risk Management Solutions Provider Enquiron
- eMaxx Launches Customer Centric Platform for Variable Cost Captive Programs
- Brewer Lane Ventures Hires David Castellani, Former New York Life Executive and Head of Technology
- RW Exchange, Sterling Seacrest Pritchard Announce Partnership
- Protecht Hires Todd Hancock as Chief Insurance Officer
- IMS Signs Partnership with Car Sharing Marketplace Turo
- Erie Insurance to Upgrade Majesco Billing for P&C on Majesco CloudInsurer® and Implement Majesco Insurance Data and Analytics Platform
ELECTRONIC CHAT
The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.
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Electronic Chat with Robert Clark, CEO, Cloverleaf Analytics
Laura Mazzuca Toops
Leveraging his knowledge and skills of past successes in creating business intelligence solutions, Clark founded and launched Cloverleaf Analytics in... READ MORE
ITA LIVE 2020
ITA LIVE 2020 –SAVE THE DATE!
April 5th – 7th, 2020
The Diplomat Resort
Hollywood, FL
Become a member today to receive updates – www.itapro.org/MR
BLOGS AND COLUMNS
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Solving Customer Communications Challenges with Hybrid Mail
Ernie Crawford
Even the most digitally transformed insurance organizations struggle with ad hoc customer communications. Luckily, technology can help... READ MORE
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Why Data Science Fails
Bob Frady
Data science projects that “fail” all have one element in common... READ MORE
only online
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Down Market Opportunities Beckon Benefits Insurers
You have surely heard it said that small businesses are the growth engine for America. Today, the phrase has a special ring to it for benefits... READ MORE
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Technology at the Heart of Change in Insurance
With stagnant growth and lingering low interest rates, the life insurance industry faces a challenging future... READ MORE
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Got Policies? IVANS Service Helps Feed Commercial Lines Producers
Finding insurance carriers willing to write commercial lines risks has always been a challenge for producers... READ MORE
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Technology Changes Coming Faster than Ever for Insurers
As Guidewire Software prepares for the start of Connections, its 11th annual user conference that begins on Nov. 2, Brian Desmond, chief marketing... READ MORE
Vendor Views
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COVID-19 One Year Later: The Digital Transformation of Insurance
COVID-19 has accelerated digital adoption, especially in the areas of claims adjustment and fraud prevention... READ MORE
- Vendor Views
Partner News
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Big Data and Insurtech: A Carrier Perspective
Insurance has always relied on large volumes of data to gauge customer behavior and more. But as big data has gotten bigger, insurtech has empowered... READ MORE
- Partner News